1. What you are buying
Cabal-Hunter sells digital services: prepaid scan credits and a monthly plan, delivered as an API key. Current prices and allowances are at /pricing. Delivery is immediate — the key is issued and usable within seconds of payment clearing.
2. Your 14-day right of withdrawal, and how it interacts with instant delivery
If you are a consumer in the EU you normally have 14 days to withdraw from a distance contract without giving a reason. Digital content and services are the exception: that right ends once supply has begun, if you asked for immediate supply and acknowledged that you would lose the right.
Because we deliver instantly, the purchase page asks you to acknowledge exactly that before you buy. Once the key is issued, the statutory withdrawal right no longer applies. Section 3 is what we offer instead, and it is more generous than the law requires.
If you have not consented to immediate supply, or your key has not been issued, the full 14-day right stands and you get a complete refund.
3. What we refund
| Situation | Outcome |
|---|---|
| Credits wholly unused, requested within 14 days | Full refund. No questions. |
| Monthly plan, cancelled within 14 days with only incidental use | Full refund. |
| Monthly plan, cancelled later | Cancels at the end of the current period. No pro-rata refund of the period in progress; access runs to the end of it. |
| Duplicate or accidental charge | Refunded in full, whenever you spot it. |
| Charged but no key issued, or credits not applied | Refunded in full, or the credits issued — your choice. |
| A sustained outage or defect that stopped you using what you paid for | Credits extended or refunded in proportion. |
| Credits partly used, no fault on our side | Not normally refunded. Ask anyway if something went wrong — see section 6. |
| You disagree with a verdict | Not a refund matter. The scan was performed and delivered. Use /contest, which is free. |
4. Payments in USDC on Solana
On-chain payments cannot be reversed by us. A USDC payment made through x402 settles on Solana and there is no chargeback mechanism. Where a refund is due under section 3 we will send the equivalent amount back to the paying wallet as a new on-chain transaction, less any network fee. Send the transaction signature with your request. Check the address before you pay: funds sent to a wrong address are not recoverable by anyone.
5. Card payments
Card refunds are returned to the original card through Stripe. We process approved refunds within 5 business days; your bank usually takes a further 5 to 10 days to show it. We cannot refund to a different card or to a bank account.
If you think a charge is wrong, contact us before raising a chargeback. A chargeback costs us a fee and freezes the account while it runs, and we can almost always resolve it faster directly.
6. How to ask
Email [email protected] with:
- the email address on the account, or the first 8 characters of the API key — never the whole key;
- the Stripe receipt number, or the Solana transaction signature;
- what went wrong, in a sentence.
We acknowledge within 2 business days and decide within 10 business days. If we say no, we will say why.
7. Cancelling
Cancel a monthly plan any time by emailing [email protected]. It stops at the end of the current billing period and is not renewed. Prepaid credits are not a subscription and need no cancellation — unused credits simply remain on the key.
8. If we cannot agree
Tell us first; most disputes are a misunderstanding about what was delivered. Your statutory rights as a consumer are unaffected by this policy, and you can raise a complaint with the Competition and Consumer Protection Commission in Ireland or the equivalent body where you live.